At KeleCare, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, purchase our products, or interact with our services.
Personal Information You Provide to Us:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, account preferences
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Order Information: Purchase history, shipping addresses, product preferences
- Communication Data: Messages sent through our contact forms, customer service interactions, product reviews
- Marketing Preferences: Subscription preferences, communication choices
Information We Collect Automatically:
- Website Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Device Information: IP address, browser type and version, operating system, device identifiers
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
We use your personal information for the following purposes:
Order Processing and Customer Service:
- Process and fulfill your orders
- Send order confirmations, shipping notifications, and delivery updates
- Handle returns, exchanges, and refunds
- Provide customer support and respond to inquiries
- Verify your identity for security purposes
Marketing and Communications:
- Send promotional emails about new products, sales, and special offers (with your consent)
- Personalize your shopping experience and product recommendations
- Conduct surveys and gather feedback about our products and services
- Send important updates about our policies or services
Business Operations and Improvement:
- Analyze website usage to improve our site functionality and user experience
- Develop new products and enhance existing ones
- Prevent fraud and ensure website security
- Comply with legal obligations and resolve disputes
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
Service Providers:
- Shipping and Logistics: UPS, FedEx, USPS, and other carriers to deliver your orders
- Payment Processing: Secure payment processors to handle transactions
- Email Services: To send transactional and marketing emails
- Website Analytics: To analyze site performance and user behavior
- Customer Support: Third-party platforms that help us provide customer service
Legal Requirements:
- When required by law, court order, or legal process
- To protect our rights, property, or safety, or that of our customers
- To prevent or investigate fraud, security issues, or technical problems
- In connection with business transfers, mergers, or acquisitions
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Protected servers and databases
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Security Reviews: Ongoing assessment and improvement of security practices
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability:
- Request access to the personal information we hold about you
- Receive a copy of your data in a portable format
Correction and Updates:
- Update or correct inaccurate personal information
- Modify your account preferences and marketing settings
Deletion:
- Request deletion of your personal information (subject to legal requirements)
- Close your account and remove associated data
Opt-Out Rights:
- Unsubscribe from marketing emails at any time
- Opt-out of certain data collection practices
- Disable cookies through your browser settings
To exercise these rights, please contact us at [privacy@kelecare.com] or through our customer service channels.
We use cookies and similar technologies to:
- Remember your preferences and shopping cart contents
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Ensure website security and prevent fraud
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our products and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Data Transfers
If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located and our central database is operated.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a notice on our homepage