At KeleCare, we're committed to getting your authentic Pure African skincare products to you quickly and safely, whether you're in Africa, the diaspora, or anywhere in the world. This shipping policy outlines our delivery options, processing times, and important shipping information.
African Continental Shipping
Standard Shipping (7-14 Business Days)
- Cost: FREE on orders $75 and over
- Cost: $12.99 for orders under $75
- Coverage: Nigeria, Ghana, Kenya, South Africa, Ethiopia, Morocco, Egypt, and other major African countries
- Carrier: DHL, FedEx, or local postal services
- Tracking: Provided via email confirmation
Express Shipping (3-7 Business Days)
- Cost: $24.99 flat rate
- Carrier: DHL Express or FedEx International
- Tracking: Real-time tracking included
- Coverage: Major African cities and capitals
Priority Express (1-3 Business Days)
- Cost: $39.99 flat rate
- Carrier: DHL Express or FedEx Priority
- Coverage: Lagos, Accra, Nairobi, Johannesburg, Cairo, Casablanca
- Cutoff Time: Orders must be placed by 12:00 PM GMT
North America & Europe (Diaspora)
Standard Shipping (5-7 Business Days)
- Cost: FREE on orders $50 and over
- Cost: $7.99 for orders under $50
- Coverage: USA, Canada, UK, Germany, France, Netherlands
- Carrier: Local postal services, UPS, DHL
Express Shipping (2-4 Business Days)
- Cost: $16.99 flat rate
- Coverage: Major cities in North America and Europe
- Carrier: UPS, FedEx, DHL Express
Caribbean & Latin America
Standard Shipping (10-18 Business Days)
- Cost: $18.99 flat rate
- Coverage: Jamaica, Trinidad, Barbados, Brazil, Colombia
- Carrier: DHL, FedEx, local postal services
Express Shipping (5-10 Business Days)
- Cost: $32.99 flat rate
- Coverage: Major Caribbean and Latin American cities
Standard Processing:
- Timeframe: 2-3 business days for most orders
- Quality Assurance: Each product hand-checked for authenticity
- Packaging: Secure packaging designed for long-distance shipping
- Documentation: Proper customs forms for international delivery
Extended Processing Times:
- African Destinations: May require 3-4 business days for proper documentation
- Bulk Orders: Orders over 15 items may require additional processing
- New Product Launches: Up to 5 business days
- Festival Seasons: Ramadan, Christmas, and major African holidays may extend processing
Order Cutoff Times:
- African Shipping: Orders placed before 12:00 PM GMT
- International Shipping: Orders placed before 2:00 PM GMT
- Weekend Orders: Processed on next business day
West Africa (Nigeria, Ghana, Senegal, Mali, etc.)
- Preferred Carriers: DHL, FedEx, Nigerian Postal Service
- Delivery Time: 7-14 business days standard
- Special Notes: Lagos and Accra receive priority processing
- Customs: Pre-cleared documentation to minimize delays
East Africa (Kenya, Tanzania, Uganda, Ethiopia, etc.)
- Preferred Carriers: DHL, FedEx, Kenya Post
- Delivery Time: 10-16 business days standard
- Hub Cities: Nairobi, Addis Ababa, Dar es Salaam
- Special Services: Express delivery to major cities
Southern Africa (South Africa, Zimbabwe, Botswana, etc.)
- Preferred Carriers: DHL, FedEx, South African Post Office
- Delivery Time: 8-12 business days standard
- Coverage: Johannesburg, Cape Town, Durban, Harare
- Customs: Streamlined process for cosmetic products
North Africa (Egypt, Morocco, Algeria, Tunisia, etc.)
- Preferred Carriers: DHL, FedEx, local postal services
- Delivery Time: 7-12 business days standard
- Languages: Shipping notifications available in Arabic and French
- Special Considerations: Ramadan shipping adjustments
Documentation:
- Product Certificates: Certificate of authenticity for African ingredients
- Customs Declaration: Accurate product descriptions and values
- Ingredient Lists: Detailed ingredient information in English/French/Arabic
- Invoice: Commercial invoice for customs clearance
Duties and Taxes:
- Customer Responsibility: All import duties, taxes, and customs fees
- Estimated Costs: Generally 5-25% of product value (varies by country)
- Payment: Paid directly to customs or delivery agent
- Assistance: Our customer service can provide guidance on local requirements
Prohibited/Restricted Countries:
- Some African countries may have restrictions on certain ingredients
- We comply with all international trade regulations
- Contact us to verify shipping availability to your location
Address Requirements:
- Complete Address: Street address, city, state/region, postal code
- Country: Full country name
- Phone Number: Required for international shipping
- Alternative Contact: Local contact recommended for remote areas
African Address Considerations:
- Local Landmarks: Include nearby landmarks for easier delivery
- Postal Codes: Not required in all African countries
- Languages: Addresses can be provided in local languages with English translation
- Business Addresses: Often more reliable for delivery in some regions
Tracking Options:
- Email Updates: Comprehensive tracking emails in preferred language
- SMS Notifications: Available in major African countries
- WhatsApp Updates: Delivery updates via WhatsApp (select countries)
- Local Language Support: Tracking information in French, Arabic, Swahili where applicable
Track Your Order:
- Check your email for shipping confirmation
- Use our multilingual tracking portal
- Contact local customer service representatives
- Follow social media updates for regional shipping news
African Delivery Considerations:
- Rural Areas: May require pickup from nearest postal facility
- Security: Signature required for deliveries over $100
- Business Hours: Deliveries typically during standard business hours
- Local Contacts: Having a local contact number speeds delivery
Diaspora Delivery:
- Community Centers: Can deliver to African community centers upon request
- Cultural Events: Special delivery coordination for cultural events and festivals
- Group Orders: Discounted shipping for community group orders
Major Holidays:
- Ramadan: Adjusted delivery schedules in Muslim-majority countries
- Christmas/New Year: Extended processing times December-January
- Independence Days: Various African countries' independence celebrations
- Religious Holidays: Eid, Easter, and other major religious observances
Cultural Events:
- Wedding Seasons: Priority processing for bridal orders
- Festival Periods: Special packaging for gift orders
- Back-to-School: Increased processing times during school preparation periods
Community Orders:
- Group Discounts: Special rates for orders to same community/family
- Bulk Shipping: Consolidated shipping for multiple family members
- Local Distribution: Partnership with local distributors in select cities
Cultural Packaging:
- Gift Wrapping: Traditional African-inspired gift packaging available
- Cultural Cards: Include cultural celebration cards with orders
- Protection: Extra protection for products traveling long distances
African Shipping Challenges:
- Extended Transit: Allow extra time for remote or rural deliveries
- Weather Delays: Rainy season may affect delivery times
- Infrastructure: Some areas may experience delivery challenges
- Communication: Multiple contact methods to track packages
Resolution Process:
- Local Support: Customer service representatives familiar with local conditions
- Replacement Policy: Quick replacement for lost or damaged items
- Partial Refunds: Available for partial deliveries or damaged items
- Investigation Time: 14-21 days for African destinations, 7-10 days elsewhere
Multilingual Support:
- Languages: English, French, Arabic, Swahili, Hausa
- Time Zones: Customer service available across African time zones
- Cultural Sensitivity: Representatives trained in African cultural considerations
Contact Methods:
- Email:
- WhatsApp: [WhatsApp Number] (popular across Africa)
- Phone: Regional numbers for major African countries
- Social Media: Active presence on platforms popular in Africa
Local Representatives:
- Nigeria: Lagos-based customer service
- Kenya: Nairobi customer service center
- Ghana: Accra regional support
- South Africa: Johannesburg customer service
Environmental Commitment:
- Eco-Friendly Packaging: Biodegradable materials where possible
- Carbon Offset: Carbon-neutral shipping options available
- Local Sourcing: Ingredients sourced sustainably from African suppliers
- Community Support: Portion of shipping fees support African communities