Terms and Conditions

KeleCare Terms and Conditions

Welcome to KeleCare, your trusted source for authentic Pure African skincare products. These Terms and Conditions ("Terms") govern your use of our website, mobile application, and services, as well as your purchase of our products. By accessing our platform or making a purchase, you agree to be bound by these Terms.

Our Mission

KeleCare is dedicated to celebrating and preserving African skincare traditions by providing authentic, high-quality products made with traditional African ingredients and time-honored formulations.

Our Commitment

• Authenticity: All products contain genuine African ingredients sourced ethically
• Quality: Every product meets international safety and quality standards
• Cultural Heritage: We honor African beauty traditions and support African communities
• Global Service: We serve African people worldwide, from the continent to the diaspora

Agreement

By using our services, you confirm that you:

• Are at least 18 years old or have parental/guardian consent
• Have the legal capacity to enter into these Terms
• Agree to comply with all applicable laws and regulations
• Accept responsibility for all activities under your account

Updates to Terms

We may modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services after changes constitutes acceptance of the new Terms.

Product Information

• Ingredients: We provide detailed ingredient lists for all products
• Traditional Formulations: Many products are based on traditional African recipes
• Natural Products: Our products contain natural ingredients that may vary slightly in color, texture, or scent
• Product Images: Colors may appear differently due to screen settings
• Availability: Product availability may vary by region

Product Authenticity Guarantee

We guarantee that all KeleCare products:

• Contain authentic African ingredients from verified sources
• Are manufactured to international quality standards
• Include certificate of authenticity upon request
• Are not counterfeit or imitation products

Cultural Respect

Our products honor African cultural heritage. We do not appropriate or misrepresent African traditions, but rather celebrate and preserve them with respect and authenticity.

Order Process

1. Product Selection: Choose products and add to cart
2. Shipping Information: Provide accurate delivery address
3. Payment: Complete secure payment process
4. Confirmation: Receive order confirmation via email
5. Processing: Order processed within specified timeframe

Pricing

• Currency: Prices displayed in USD unless otherwise specified
• Regional Pricing: Some regions may have adjusted pricing for local economic conditions
• Taxes and Duties: International customers responsible for applicable duties and taxes
• Price Changes: We reserve the right to modify prices without prior notice

Payment Methods

Accepted Payments:

• Major credit cards (Visa, MasterCard, American Express)
• PayPal and other digital payment platforms
• Mobile money (M-Pesa, MTN Mobile Money) for African customers
• Bank transfers for bulk orders
• Cryptocurrency (Bitcoin, Ethereum) in select regions

Order Acceptance

• Verification: We may verify order information before processing
• Availability: Orders subject to product availability
• Cancellation Rights: We reserve the right to cancel orders for any reason
• Fraud Protection: Orders may be held for security verification

Shipping Locations

We ship to African countries and diaspora communities worldwide. Specific shipping options and rates are detailed in our Shipping Policy.

Delivery Terms

• Risk of Loss: Title and risk of loss pass to customer upon delivery
• Delivery Attempts: Standard carrier delivery attempt policies apply
• Address Accuracy: Customer responsible for providing accurate delivery information
• Customs Clearance: International orders may require customs processing

Shipping Delays

We are not responsible for delays caused by:

• Customs processing and inspections
• Natural disasters or severe weather
• Political instability or civil unrest
• Carrier delays or service disruptions
• Incorrect shipping information provided by customer

Return Policy (30-Day Window)

Eligible for Return:

• Unopened products in original packaging
• Products received damaged or defective
• Wrong product sent by KeleCare
• Products that cause allergic reactions (with medical documentation)

Non-Returnable Items:

• Opened or used products (for hygiene reasons)
• Custom-blended or personalized products
• Products damaged by customer misuse
• Items returned after 30-day window

Return Process for African Customers

1. Contact Customer Service: Email or WhatsApp within 30 days
2. Return Authorization: Receive return authorization number
3. Local Options: Use local return partners where available
4. Documentation: Provide order number and reason for return
5. Refund Processing: 7-14 business days after receipt

Exchange Policy

• Size/Scent Exchanges: Available for unopened products
• Defective Products: Immediate exchange provided
• Shipping Costs: Customer pays return shipping, we pay exchange shipping
• International Exchanges: May take 14-21 days to process

Refund Terms

• Processing Time: 7-14 business days after return receipt
• Refund Method: Issued to original payment method
• Shipping Costs: Original shipping charges non-refundable
• Partial Refunds: Available for partial or damaged orders
• Mobile Money Refunds: Available for African customers who paid via mobile money

Skin Testing

Strongly Recommended:

• Perform patch test 24-48 hours before first use
• Test on small area of skin (inner wrist or behind ear)
• Discontinue use immediately if irritation occurs
• Consult healthcare provider for severe reactions

Usage Guidelines

• External Use Only: All products for external use unless specified
• Storage: Store in cool, dry place away from direct sunlight
• Expiration: Check expiration dates and use products within recommended timeframe
• Children: Keep all products away from children
• Pregnancy/Nursing: Consult healthcare provider before use during pregnancy

Allergies and Sensitivities

• Natural Ingredients: Natural does not mean hypoallergenic
• Common Allergens: Products may contain nuts, essential oils, or other allergens
• Medical Conditions: Consult dermatologist if you have sensitive skin or skin conditions
• Documentation: Keep packaging for ingredient reference

KeleCare Trademarks

• KeleCare name, logo, and product names are protected trademarks
• African-inspired packaging designs and product formulations are proprietary
• Unauthorized use of our intellectual property is prohibited

Traditional Knowledge

We respect African traditional knowledge and:

• Work with African communities to source ingredients ethically
• Do not claim ownership of traditional recipes or practices
• Share profits with communities when possible
• Honor the cultural significance of traditional ingredients

User Content

By submitting reviews, photos, or other content:

• You grant us right to use content for marketing purposes
• You confirm content is original and does not infringe rights of others
• We may use your content across our platforms and marketing materials
• You retain ownership but grant us unlimited usage rights

Prohibited Activities

You may not:

• Use our platform for illegal purposes
• Submit false or misleading information
• Attempt to interfere with website functionality
• Use automated systems to access our services
• Resell products without authorization
• Make fraudulent claims about product effects

Account Security

• Password Protection: Keep login credentials secure
• Unauthorized Access: Report suspicious account activity immediately
• Account Sharing: Do not share account access with others
• Information Updates: Keep account information current and accurate

Community Guidelines

We maintain a respectful community by:

• Celebrating African heritage and culture
• Promoting positive beauty standards
• Respecting diversity within the African diaspora
• Prohibiting discriminatory or offensive content

Product Claims

• Cosmetic Products: Our products are cosmetics, not medical treatments
• Traditional Benefits: Traditional uses mentioned are for cultural context only
• Individual Results: Results may vary based on individual skin type and conditions
• No Medical Claims: We do not claim to cure, treat, or prevent any medical condition

Disclaimers

IMPORTANT:

• Products have not been evaluated by FDA or equivalent agencies
• Consult healthcare providers for medical skin conditions
• Traditional uses do not guarantee specific results
• Natural ingredients can still cause allergic reactions

Liability Limits

KeleCare's total liability is limited to:

• The purchase price of the specific product(s) involved
• Direct damages only (no indirect, consequential, or punitive damages)
• Claims made within one year of purchase date

Excluded Damages

We are not liable for:

• Allergic reactions (unless product is defective)
• Damages from misuse of products
• Lost profits or business opportunities
• Emotional distress or personal injury
• Delays in shipping or customs processing

African Regional Considerations

In countries where liability limitations are restricted by law:

• Local consumer protection laws will apply
• Minimum rights under local law are preserved
• Dispute resolution will follow local legal procedures

Applicable Law

These Terms are governed by [State/Country] law, except where local consumer protection laws provide greater protection.

Dispute Resolution

Step 1: Direct Resolution

• Contact customer service first for all disputes
• We commit to good faith resolution within 30 days
• Many issues can be resolved through direct communication

Step 2: Mediation (Optional)

• Voluntary mediation through agreed mediator
• Costs shared equally between parties
• Mediation conducted in English or local language as appropriate

Step 3: Arbitration/Legal Action

• For US/European Customers: Binding arbitration
• For African Customers: Local courts have jurisdiction
• Language: Proceedings in English or local official language
• Location: Convenient location for customer when possible

Class Action Waiver

Where legally permitted, disputes must be resolved individually, not as class actions.

Ethical Sourcing

We are committed to:

• Fair trade practices with African suppliers
• Supporting local African communities
• Sustainable harvesting of natural ingredients
• Preserving traditional knowledge and practices

Cultural Appropriation Prevention

• We do not appropriate African cultural elements
• Products are created in collaboration with African communities
• Traditional knowledge is respected and properly attributed
• Profits are shared with source communities where possible

Representation

• Our marketing celebrates authentic African beauty
• We feature diverse representation across the African diaspora
• We avoid stereotypes or misrepresentations
• Our team includes African voices in decision-making

Data Collection

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

African Data Considerations

• Local Regulations: We comply with African data protection laws
• Cultural Sensitivity: We respect cultural attitudes toward privacy
• Language Options: Privacy notices available in local languages
• Data Retention: Data retention practices consider local legal requirements

African Continental Customers

• Local Laws: Local consumer protection laws apply
• Currency Fluctuations: Prices may be adjusted for significant currency changes
• Economic Conditions: Payment plans available in select countries
• Language Rights: Customer service available in local languages

Diaspora Customers

• Cultural Connection: Special programs for cultural events and celebrations
• Community Orders: Group buying options for communities and organizations
• Heritage Preservation: Educational content about African skincare traditions
• Family Shipping: Consolidated shipping for family members

International Regulations

• Import Restrictions: Compliance with destination country regulations
• Customs Documentation: Accurate customs declarations provided
• Restricted Ingredients: Some ingredients may be restricted in certain countries
• Regulatory Changes: Terms updated as regulations change

We are not liable for delays or failures due to circumstances beyond our control, including:

• Natural disasters, pandemics, or health emergencies
• Political instability, war, or civil unrest
• Government regulations or trade restrictions
• Infrastructure failures or internet outages
• Supplier disruptions or raw material shortages

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and Shipping Policy, constitute the entire agreement between you and KeleCare.

Customer Service

General Inquiries:

• Email: 
• Phone: [Phone Number]
• WhatsApp: [WhatsApp Number]

Regional Customer Service:

• West Africa:
• East Africa:
• Southern Africa: 
• North Africa:
• Diaspora: 

Legal Department

For legal matters:

• Email:
• Mail: [Legal Department Address]

Business Hours

• Africa Time Zones: Monday-Saturday, 8 AM - 8 PM local time
• International: Monday-Friday, 9 AM - 6 PM EST
• Emergency Support: Available via WhatsApp for urgent issues